Data Protection Policy

Opoker Privacy Policy — Your Data, Our Responsibility

Opoker treats the protection of your personal data as a top priority. This Privacy Policy clearly sets out what data is collected, how it is used, and what rights you have.

Last updated: January 2026

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Introduction

About This Privacy Policy

When you use the opoker.im website and mobile application, you share certain information with us. This Privacy Policy explains in detail what data we collect, how it is used, and how it is kept secure.

Opoker believes privacy is a fundamental right. That's why our Privacy Policy is written to be fully transparent and easy to understand — no complex legal jargon, so every member can follow it with ease.

By continuing to use the platform, you are considered to have agreed to this Privacy Policy. If this policy is updated, we will notify you in advance.

In brief: Your information is used solely to improve your experience. We never sell your data or share it without your consent.

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Section 1

What data we collect

Opoker collects two types of information — what you provide directly, and what is automatically gathered while you use the platform.

Information You Provide Directly:

Data type When It's Collected
Full Name, Date of Birth During registration & KYC verification
Email Address & Phone Number During Account Registration
Address details During KYC Verification
ID Document Copy (NID/Passport) During identity verification
Payment method details During Deposits & Withdrawals
Support chat messages When contacting customer support

Automatically collected data:

  • IP address and device type
  • Browser & Operating System Information
  • Platform usage history and session data
  • Information collected via cookies and tracking technologies
  • Transaction history and gaming activity records

We only collect information that is necessary to provide our services and ensure security. Nothing beyond what is needed is collected.

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Section 2

How Your Information Is Used

Opoker uses your data only for the specific purposes outlined below. Before using your data for any purpose, we ensure it falls within the scope of this policy.

  • Account management: To handle registration, login, identity verification, and account security.
  • Payment processing: To process deposits and withdrawals and to prevent financial fraud.
  • Customer support: To assist with resolving your issues and managing support tickets.
  • Security & Fraud Prevention: To detect and prevent suspicious activity.
  • Legal obligation: To comply with applicable laws and regulations and meet the requirements of regulatory authorities.
  • Personalized experience: To provide recommendations and offers tailored to your preferences.
  • Platform improvement: To analyze and improve service quality and resolve technical issues.
  • Promotional Communications: To send you offers and updates with your consent (you can unsubscribe at any time).

Opoker never sells your data to advertisers, data brokers, or any third parties.

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Section 3

When Your Information Is Shared

Opoker shares your data with third parties only in very limited circumstances and strictly on a need-to-know basis:

  • Payment processors: Payment service providers such as bKash, Nagad, and Rocket receive only the information necessary to complete transactions. They also operate under their own privacy policies.
  • KYC Verification Service: Licensed third-party services may be used for identity verification.
  • Legal Authorities: Disclosure of information may be required in response to a court order or a lawful request from a government authority.
  • Anti-Money Laundering: Information may be shared with regulatory authorities to assist in financial crime investigations.
  • Technology Provider: Third-party services for cloud hosting, cybersecurity, and analytics may be used under strict confidentiality agreements.

Please Note: All third parties contracted with opoker operate under strict data protection agreements and are prohibited from using your information for any other purpose.

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Section 4

Cookies & Tracking Technologies

Opoker uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of cookies we use:

  • Essential cookies: To maintain login sessions and ensure the platform functions properly. Without these, the site cannot operate correctly.
  • Functional cookies: To remember your language preference, theme settings, and other personalized choices.
  • Analytics cookies: To collect site usage statistics that help improve the platform. This data is anonymous.
  • Security cookies: To prevent fraud and unauthorized access.

You can disable cookies through your browser settings. However, disabling certain essential cookies may limit some features of the platform.

Opoker does not use any third-party advertising cookies. Your browsing habits are never shared with advertisers.

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Section 5

Data Security Measures

Opoker uses industry-leading technology to protect your data. Our security measures operate on multiple layers:

  • SSL/TLS Encryption: All data transmitted between your browser and our servers is secured with 256-bit SSL encryption.
  • Data encryption: Stored sensitive data — particularly payment and identity information — is secured with AES-256 encryption.
  • Firewall & DDoS Protection: Advanced firewalls are in place to prevent unauthorized access and cyber attacks.
  • Regular security audits: Regular penetration testing is conducted by third-party cybersecurity experts.
  • Access Control: Only authorized personnel can access your data, and every access is logged.
  • Server Security: Our servers are hosted in ISO 27001-certified data centers.

Please note that no method of transmitting data over the internet is 100% secure. We take every precaution, but absolute security cannot be guaranteed. We strongly advise keeping your password confidential and avoiding use of the platform on public Wi-Fi.

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Section 6

How Long Your Data Is Retained

Opoker retains your information only for as long as necessary. Retention periods vary depending on the type of data:

  • Account Information: For the full duration the account is active, and up to 5 years after closure as required by legal obligations.
  • Transaction records: A minimum of 5 years as required by financial regulations, or longer where necessary.
  • KYC documents: Up to 7 years after verification is complete.
  • Support contact: Up to 1 year after the issue has been resolved.
  • Cookies data: Until the end of the session or up to 1 year, depending on the cookie type.

Once the retention period ends, data is securely deleted or anonymized.

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Section 7

Your Rights

You have a number of important rights over your personal data. opoker fully respects each of these rights:

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Right to access

You may request to view the information we hold about you.

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Right to rectification

You may request corrections to any inaccurate or outdated information.

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Right to Erasure

You may request that your data be deleted, unless we are required to retain it by law.

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Right to Restrict Processing

You may request that the processing of your data be restricted under certain circumstances.

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Right to Data Portability

You may request a copy of your information in a structured format.

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Right to Opt Out of Promotional Communications

You can opt out of marketing emails and messages at any time.

To exercise any of these rights, email us at support@opoker.im. We will do our best to respond within 30 days.

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Section 8

Protection of Minors' Data

Opoker is strictly for users aged 18 and above. We do not knowingly collect any information from individuals under 18.

Age verification is in place at registration. If we discover that a minor has created an account, that account and all associated data will be deleted immediately.

For Parents: If you believe your child has created an account on opoker, please contact support@opoker.im immediately.

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Section 9

Privacy Policy Updates

Opoker may update this privacy policy when necessary. In the event of any changes:

  • You will be notified of significant changes via email or in-app notification.
  • The effective date of the updated policy will be noted at the top of the page.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.

We always keep the latest version on this page. We recommend checking back regularly.

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Section 10

Contact & Complaints

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us through the following:

  • Email: support@opoker.im
  • Live Chat: 24/7 support via website or app

Privacy-related complaints are given priority. You can typically expect an initial response within 72 hours.

We hold your right to privacy in the highest regard. Feel free to reach out with any concerns — we are always here to help.

Why opoker is trustworthy with your data

Our Privacy Policy isn't just on paper — it's put into practice at every step.

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Military-grade encryption

Every transaction and piece of personal information you share is protected by 256-bit SSL encryption — the same standard used by banks.

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Your data is never sold

Opoker does not sell your data to any advertiser or data broker — this is a core principle we stand by.

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Full transparency

What data we collect and why is clearly explained — no hidden terms, no fine print.

Exercise Your Rights Quickly

Requests to access, correct, or delete your data are handled within 30 days.

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24/7 Security monitoring

Our security team monitors your account and data around the clock to prevent suspicious activity.

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GDPR Compliance

Our privacy policy is built in compliance with GDPR international data protection standards — ensuring the highest level of security.

Start your safe gaming experience

Join opoker with your data fully protected. Transparent policies, fast payments, and a great gaming experience — all in one place.

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